At Wholesome Cleaning Services, we understand that life can be unpredictable and schedules may need to change. To ensure fairness to both our clients and our team, we kindly ask that you review our rescheduling and cancellation policy below: 

1. Rescheduling Client

Rescheduling Clients may reschedule a cleaning appointment at no cost with at least 24 hours’ notice. Rescheduled appointments are subject to availability.

2. Cancellations Appointment

Cancellations: Appointments must be cancelled with at least 48 hours’ notice.

3. Recurring Services

For recurring clients, missed appointments will not be automatically rescheduled. Clients must request a new time slot, which will depend on availability. Consistent last-minute cancellations may result in removal from the recurring schedule. 

4. Company Cancellation

Company Cancellations In the rare event that we must cancel or reschedule a booking due to unforeseen circumstances, we will notify you as soon as possible and provide priority in rescheduling.

5. Payment Policy

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At Wholesome Cleaning Services, we value your business and strive to make payments simple and convenient.

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Payment Due Date: Payment due dates are specified on each invoice. Generally, payment is due upon completion of the service.

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Accepted Payment Methods

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• Online Invoice: An electronic invoice will be sent to your email or phone for quick and secure payment.

• Debit/Credit Card: You may pay online via the invoice link, or on-site using our secure mobile card reader.

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Late Payments & Non-Payment. If a payment is missed, you will receive a friendly reminder via email or phone call. Please note that future services may be paused until outstanding balances are paid in full.

Receipts: A digital receipt will be provided immediately after payment for your records.

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6. Refunds

Refunds (if applicable) will be processed within [10 business days].

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